This appendix states, in full and for your records, the same policy referenced in section 5.5 and shown on the product page at the time of purchase.

Refund and Purchase Policy

Who you are buying from. This book is published and sold by Lish Trading OPC ("Lish"), a company based in the Philippines. In this appendix, "we", "us", and "our" mean Lish.

Nature of this product. This book is a digital product delivered electronically as a downloadable file. By completing your purchase, you receive a licence to access and use this file.

What you may and may not do with it. You may read it, print it for your own use, and apply everything in it — including every template and checklist — freely in your own work and your own business. There is no restriction on using what you learn here commercially; that is the entire purpose of the book. What you may not do is resell, redistribute, publish, or share the file itself, or reproduce substantial portions of it for distribution to others.

General policy: no refunds. All sales are final. We do not offer refunds under any circumstances once a purchase is complete. Because this is a digital product that can be downloaded, read, copied, and used immediately, a purchase cannot be reversed in the way a physical product can be returned. This policy is stated clearly on the product page before you complete your purchase, and again in section 5.5 within the book itself.

Technical problems: we will always re-send your file. If you experience any technical difficulty with your purchase — the file fails to download, the download link does not work, the file you receive is corrupted or will not open, or you completed payment and did not receive a link — contact us at contact@lish-inc.com with your order reference and a description of the problem, and we will re-send you a working copy of the file.

We will keep working with you until you have a file you can open and read. There is no time limit on this and no limit on the number of attempts.

To be explicit: technical problems are resolved by re-sending the file, not by a refund. This applies to all technical issues without exception. Our commitment to you is that you will receive what you paid for; it is not a commitment to return your money.

What no refunds means in practice. No refund will be issued for: a change of mind after purchase; dissatisfaction with the book's content, writing style, level of detail, or length; the results you achieve or do not achieve after applying the framework described in it; any technical problem with delivery, download, or the file itself (these are resolved by re-sending, as described above); or a purchase made without first reviewing the free sample.

What you could read before buying. Before purchase, the following parts of this book are available in full as a free sample on the product page: the table of contents, the whole of Chapter 1 (sections 1.1 to 1.4 and the Action Step at the end of the chapter), the comparison table in section 2.0 and the note beneath it, and the whole of section 5.1.

Those sections were chosen deliberately. Chapter 1 states where the book's information comes from and sets out, in section 1.3, exactly what the book does and does not promise. Section 1.3 states plainly that payments, business registration, and tax are outside this book's scope. Section 5.1 states that following this book may not produce the result you hope for. In other words, the free sample leads with the book's limitations rather than its strongest selling points, so that the decision to buy can be made with those limitations in front of you.

No guarantee of results. This book does not guarantee any level of income or any business outcome. Income figures appearing in it are directional reference ranges drawn from publicly available market observations and secondary research, presented with their assumptions stated, and are not a promise or a typical result. Individual results vary widely and depend on factors outside the publisher's control.

Not professional advice. This book does not provide legal, tax, accounting, or financial advice, and deliberately does not cover payment collection, business registration, or taxation. Consult a licensed professional in the relevant field about your own situation.

How to contact us about a technical problem. Write to contact@lish-inc.com — the same address is listed on your purchase confirmation email and on the product page — and include your order reference together with a description of the issue. We will respond within a reasonable timeframe and work with you directly until you have a working file.