Refund policy
Scope of this policy
This policy has two parts. Please read the part that applies to what you bought.
• Part A applies to physical products — eyelashes and all other items that are shipped to you.
• Part B applies to digital products — downloadable e-books and files that are delivered electronically and never shipped.
If your order contains both a physical item and a digital item, Part A applies to the physical item and Part B applies to the digital item. Nothing in Part B limits your rights in respect of a physical product, and nothing in Part A creates a right of refund in respect of a digital product.
PART A — PHYSICAL PRODUCTS
This part applies to eyelashes and all other shipped items. It does not apply to digital, downloadable products.
Return Eligibility
We accept returns for unused and unopened items in their original condition.
To qualify for a return:
• The product and all components must remain sealed and unused
• The return request must be made within 30 days from the delivery date
• The original outer packaging must be included
If you wish to start a return, please contact us first so we can provide the necessary instructions.
How to Request a Return
Before sending anything back, please reach out to our support team:
Email: contact@lish-inc.com
We will guide you through the return steps and issue a Return Reference Number.
Please write this reference on the parcel for smooth processing.
For returns not related to defects or damage (e.g., wrong item ordered, change of preference), a 20% processing and hygiene fee will apply to maintain strict sanitary standards.
Refund Process
Once your returned item arrives at our facility, it will be inspected.
If approved, your refund will be processed to the original payment method used at checkout.
Depending on your payment provider, it may take several days for the refund to appear.
Exchanges for Defective Items
If your product arrives damaged or malfunctioning, we will replace it with a new unit of the same item.
Please contact us within 14 days of receiving your order to arrange an exchange.
Email: contact@lish-inc.com
Need Assistance?
If anything is unclear or you need support with your order, please reach out anytime:
Email: contact@lish-inc.com
Your satisfaction is important to us—we’re committed to ensuring a smooth and trusted experience with Mayseen.
PART B — DIGITAL PRODUCTS
This part applies to digital, downloadable products such as e-books and PDF files. These products are delivered electronically and are never shipped. Part A above does not apply to them.
Nature of the product
A digital product is delivered to you electronically as a downloadable file. By completing your purchase, you receive a licence to access and use that file. You may read it and print it for your own use. You may not resell, redistribute, publish, or share the file itself, or reproduce substantial portions of it for distribution to others.
All sales are final — no refunds
We do not offer refunds on digital products under any circumstances once a purchase is complete. Because a digital product can be downloaded, read, copied, and used immediately, a purchase cannot be reversed in the way a physical product can be returned. This policy is stated clearly on the product page before you complete your purchase.
No refund will be issued for: a change of mind after purchase; dissatisfaction with the content, writing style, level of detail, or length; the results you achieve or do not achieve after applying what the product describes; any technical problem with delivery, download, or the file itself (these are resolved by re-sending, as described below); or a purchase made without first reviewing the free sample where one is offered.
Technical problems: we will always re-send your file
If you experience any technical difficulty with your purchase — the file fails to download, the download link does not work, the file you receive is corrupted or will not open, or you completed payment and did not receive a link — contact us at contact@lish-inc.com with your order reference and a description of the problem, and we will re-send you a working copy of the file.
There is no time limit on this and no limit on the number of attempts. We will keep working with you until you have a file you can open and read.
To be explicit: technical problems are resolved by re-sending the file, not by a refund. This applies to all technical issues without exception. Our commitment to you is that you will receive what you paid for; it is not a commitment to return your money.
No shipping
Digital products are not shipped. Once your payment is confirmed, your download link appears on your order status page and is emailed to you.
Full terms for digital books
The complete refund policy and purchase terms for our digital books, including what is available in the free sample before purchase, are published here: Refund Policy and Purchase Terms — Digital Books. The same policy also appears in full inside the book itself.
Questions about a digital purchase?
Email: contact@lish-inc.com
Include your order reference and a description of the issue, and we will respond and work with you directly until you have a working file.